How We Handle Your Information

When you place an order on our e-commerce website, we collect various types of necessary information to process your purchase. This includes personal details such as your name, address, and email address. As part of the buying and selling process, we store and process this data to prepare your order and retain it for any potential future inquiries.

We typically gather personal information including your title, name, gender, date of birth, email address, postal address, delivery address (if different), telephone number, mobile number, payment details, and other similar information. Additionally, when you browse our store, we automatically receive your computer’s internet protocol (IP) address, which helps us understand your browser and operating system.

With your consent, we may also send you emails about our store, new products, and other updates.

Third-Party Policy

We may share your information with our affiliated companies solely to enhance the services we provide to you. Additionally, we may pass your details to our agents and subcontractors to assist with data analysis, marketing, and customer service. Third parties may also help us deliver products to you and collect payments. Generally, these third-party providers will only collect, use, and disclose your information as needed to perform their services for us. However, certain providers, such as payment gateways and transaction processors, have their own privacy policies regarding the information we must provide for purchase-related transactions.

Third-Party Policy

We may share your information with our affiliated companies solely to enhance the services we provide to you. Additionally, we may pass your details to our agents and subcontractors to assist with data analysis, marketing, and customer service. Third parties may also help us deliver products to you and collect payments. Generally, these third-party providers will only collect, use, and disclose your information as needed to perform their services for us. However, certain providers, such as payment gateways and transaction processors, have their own privacy policies regarding the information we must provide for purchase-related transactions.

Your Right to Withdraw & Change

If you change your mind, you can withdraw your consent for us to contact you or for the continued collection, use, or disclosure of your information. If you wish to access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information, please contact us at support@shinemartbd.com.

Privacy and Confidentiality

Welcome to the Shine Mart BD website (the “Site”), operated by Shine Mart BD Shop. We respect your privacy and are committed to protecting your personal information. Please read this Privacy Policy to understand how we collect, use, and, under certain conditions, disclose your personal information. This policy also outlines the steps we take to secure your personal information and your options regarding its collection, use, and disclosure.

By visiting the Site directly or through another site, you accept the practices described in this Policy. Data protection is a matter of trust, and your privacy is important to us. We will only use your name and related information as described in this Privacy Policy. We collect information only when necessary and relevant to our dealings with you. We will retain your information only as long as required by law or as relevant for the purposes for which it was collected.

You can visit the Site and browse without providing personal details. During your visit, you remain anonymous, and we cannot identify you unless you have an account on the Site and log in with your username and password.

1. Data Collection

When you place an order on our Site or App, or chat with us on Facebook through our Chrome Extension, we may collect various pieces of information. This data is collected, stored, and processed to handle your purchase, manage any subsequent claims, and provide our services to you.

Personal Information We Collect

We may collect personal details such as:

• Title, name, gender, date of birth
• Email address, postal address, delivery address (if different)
• Telephone number, mobile number, fax number
• Payment details, including payment card or bank account information

How We Use Your Information

The information you provide is used to:

• Process your orders and provide requested services and information
• Administer your account
• Verify and carry out financial transactions
• Audit data downloads from our website
• Improve website layout and content
• Customize the website for users
• Identify website visitors
• Conduct demographic research on our users
• Send you useful information or updates about our products and services, provided you have not opted out of such communications

With your consent, we may contact you via email with details of other products and services. You can opt out of marketing communications at any time.

Sharing Your Information

We may share your name and address with third parties, such as couriers or suppliers, to facilitate product delivery.

Accuracy and Security

You must provide accurate and up-to-date information and inform us of any changes. While your order details are stored securely, they cannot be retrieved directly by us. You can access this information by logging into your account on the Site, where you can view completed, open, and pending orders, manage your address and bank details (for refunds), and any newsletter subscriptions.

Please keep your personal access data confidential and do not share it with unauthorized third parties. We are not liable for password misuse unless it is our fault.

Other Uses of Your Personal Information

We may use your personal information for opinion and market research. Your details will remain anonymous and will only be used for statistical purposes. You can opt out of this at any time.

Any answers you provide to surveys or opinion polls will not be shared with third parties. If you wish to participate in competitions, you will need to disclose your email address. However, we store survey responses separately from your email address.

We may also send you information about us, our website, our products, sales promotions, newsletters, and anything related to our group companies or business partners. If you prefer not to receive this additional information, please click the ‘unsubscribe’ link in any email we send you. We will stop sending you information within 7 working days (excluding Sundays and public holidays in Bangladesh) of receiving your request. If your request is unclear, we will contact you for clarification.

Additionally, we may anonymize data about users of the site and use it for various purposes, such as determining the general location of users and the usage of certain aspects of the site or links in emails. This anonymized data may be shared with third parties, such as publishers, but it will not be able to identify you personally.

Competitions

For any competition, we use the data to notify winners and promote our offers. More details can be found in the participation terms for each specific competition.

Third Parties and Links

We may share your details with other companies within our group, as well as with our agents and subcontractors to assist with the uses of your data outlined in our Privacy Policy. For instance, third parties may help us deliver products, collect payments, analyze data, and provide marketing or customer service support. We may also exchange information with third parties for fraud protection and credit risk reduction purposes. If we sell our business or part of it, we may transfer databases containing your personal information.

Except as described in this Privacy Policy, we will not sell or disclose your personal data to third parties without your prior consent unless necessary for the purposes outlined in this Privacy Policy or required by law.

Our site may include advertisements from third parties and links to other sites. Please note that we are not responsible for the privacy practices or content of those third parties or other sites, nor for any third party to whom we transfer your data in accordance with our Privacy Policy.

2. Cookies

You do not need to accept cookies to visit our Site. However, please note that certain functionalities, such as the ‘basket’ feature and ordering, require cookies to be enabled. Cookies are small text files stored on your computer’s hard drive by your Internet browser, identifying your computer as a unique user when you visit specific pages on the Site. They can recognize your Internet Protocol address, saving you time when you revisit the Site. We use cookies solely for your convenience (e.g., to remember your email address when you amend your shopping cart) and not for collecting any other information about you (e.g., targeted advertising). You can set your browser to reject cookies, but this may limit your use of the Site. Rest assured, our use of cookies does not include any personal or private details and is virus-free. For more information about cookies, visit All About Cookies or learn how to remove them from your browser here.

This website uses Google Analytics, a web analytics service by Google, Inc. (“Google”). Google Analytics uses cookies to help analyze how users interact with the site. The information generated by the cookie about your use of the website (including your IP address) is transmitted to and stored by Google on servers in the United States. Google uses this information to evaluate your use of the website, compile reports on website activity for operators, and provide other services related to website activity and internet usage. Google may transfer this information to third parties when required by law or when such parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You can refuse the use of cookies by selecting the appropriate settings on your browser, but this may limit the website’s functionality. By using this website, you consent to the processing of data about you by Google as described above.

Shine Mart BD uses Facebook as a third-party platform to track e-commerce events (e.g., Add To Cart, Remove From Cart, Checkout, Facebook Login) to measure the performance of its Facebook ad campaigns. This customer data is completely anonymous to Shine Mart BD. Facebook does not share any of this tracking data with us. For more information about these tracking activities, visit Facebook Help. Shine Mart BD also uses the Facebook Login API as an option for users to log into the Shine Mart BD phone app. When you log in with the “Login with Facebook” button, we collect your Facebook ID number and email to create an account on our platform. We do not collect any additional data.

3. Security

We implement robust technical and security measures to safeguard your information from unauthorized or unlawful access, as well as accidental loss, destruction, or damage. When you provide data through our Site, your personal details are collected on a secure server.

Our servers are protected by firewalls. As part of our security procedures, we may occasionally request proof of identity before disclosing personal information to you. It is your responsibility to protect against unauthorized access to your password and computer.

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4. Your Rights 

You have the right to access the personal data we hold or process about you. If you find any inaccuracies in your data, you can request corrections free of charge. Additionally, you can ask us to stop using your personal data for direct marketing purposes at any time.

4. Data Deletion 

You can review, update, correct, or delete your personal information at any time. If you wish to remove your information or “Facebook login” from our records, please email us at info@shinemartbd.com. Our support team will assist you with the data deletion process. For any questions regarding this Privacy Policy, please contact our Customer Service Department at info-shinemartbd@gmail.com

Thanks again for choosing Shine Mart BD!