Delivery Charges and Conditions

1. Payment Methods:
• Cash on delivery is available throughout Bangladesh.
• Full payment in advance is required for Sundarban courier deliveries.
2. Delivery Charges:
• Within Dhaka: BDT 80 per 500 gm.
• Outside Dhaka: BDT 150 per 500 gm.
• Delivery time ranges from 48 to 168 hours.
3. Delivery Partners:
• Pathao
• E-courier
• Deliverytiger

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Exchange Terms and Conditions

After purchasing from the Shine Mart BD website, customers can request an exchange. Please follow these instructions:

1. Products must be in their original condition and exchanged within 3 days.
2. Items should be unused and intact to be eligible for exchange.
3. Exchanges are only applicable for in-stock items. If the stock is unavailable, customers can choose another product within a similar or higher price range.
4. No monetary compensation will be provided for exchanges.
5. Exchanges are not applicable to products purchased during sales.
6. If a customer received cashback at the time of payment, the cashback amount will be deducted from the refund.
7. Customers must ensure the item is securely packed and delivered. Shine Mart BD will not be responsible for any damage incurred during the return process.
8. To initiate an exchange, email us at info@shinemartbd.com with your order ID and details of the issue within 12 hours. We will confirm the return request and inform you about the pickup process.

Note: All charges are determined by the delivery agents.

 Return Policies

At Shine Mart BD, we take great care in packaging our products and conduct rigorous quality checks before shipping. If you receive a product that is flawed, damaged, or broken, you can return it or request an exchange.

1. Free Returns Within 3 Days: Returns are free if made within 3 days of purchase.
2. Responsibility After 3 Days: Shine Mart BD will not be responsible for returns claimed after 3 days.
3. Disliked Products: If you wish to return a product you do not like, you will need to cover the delivery charges.
4. Damaged or Broken Products: If the product is damaged or broken upon delivery, you must inform us in the presence of the delivery person. Call us at 01618119937 or email us at info@shinemartbd.com. If someone else receives the product on your behalf, they must inform us immediately. No complaints will be accepted after the delivery person has left.
5. Incorrect Products or Quantities: If the product or quantity received does not match your invoice, inform us in the presence of the delivery person. We will deliver the missing products within 24-72 hours at no extra delivery charge. No complaints will be accepted after the delivery person has left.

 Refund Policies

Shine Mart BD has a clear refund policy. Here’s a quick summary:

1. Refund from Returns: Processed after the item is returned and passes Quality Control (QC). Check our Return Policy for details.
2. Refunds from Cancelled Orders: Automatically triggered once the cancellation is processed.
3. Cashback Adjustments: Any cashback received will be adjusted with the refund amount.
4. No Cancellation or Refund for Pre-orders: Once confirmed, pre-orders or sale items cannot be cancelled or refunded.

If you have any specific questions or need further assistance, feel free to ask!